Shipping, Returns and Warranty
Shipping
Shipments are generally processed within a few days of the order, using certified and trackable couriers.
After dispatch, you will receive an email with the tracking number to monitor your package.
In case of stock shortages or production delays, the customer will be promptly informed.
Goods always travel at the customer’s risk.
Dhsign is not responsible for loss or damage during transport.
No refunds are provided for lost or damaged shipments; alternatively, you may request insured shipping at the time of order.
If the shipping address is incorrect, incomplete, or unattended, we are not responsible for failed delivery or loss of goods.
If the shipment is held in customs, any clearance or recovery costs will be charged to the customer.
Packaging is always carried out with the utmost care.
Shipping rates depend on the courier selected and may change without notice.
Returns
According to EU Directive 2011/83, customers have the right to withdraw from the purchase within 14 days of receiving the goods (excluding warranty claims).
To exercise the right of withdrawal, you must send an email to Dhsign including:
• order number and date,
• full name and address,
• phone number,
• description of the product to be returned,
• reason for the return.
Return shipping costs are the customer’s responsibility, except in cases of defective or non-compliant products.
Once the goods are received, Dhsign will verify:
• the condition of the product,
• the completeness of packaging, accessories, and manuals.
• Shipping at Dhsign’s expense: defective or non-compliant product.
• Shipping at the customer’s expense: change of size, color, model, or personal choice.
Refunds will be made using the same payment method used for the purchase.
Any transaction fees or currency conversion costs will be deducted if applied by the payment system used.
Warranty
The warranty covers only manufacturing or material defects, even if not visible at the time of purchase.
All damages or malfunctions resulting from improper use, incorrect assembly, insufficient maintenance, or unauthorized modifications are excluded from the warranty.
All our components and frames, when used in race or competitive environments, are not covered by warranty, even though they are designed and built for demanding conditions.
Race usage conditions cannot be replicated in a laboratory and may exceed the limits of any static test.
FixShox (patented product and registered trademark)
FixShox is an accessory developed for race and professional use, where performance takes priority over durability.
It does not prevent damage to the frame, shock absorber, or other bicycle parts but optimizes the overall dynamic behavior of the bike.
Its operating principle is based on friction and wear, influenced by:
• environment and weather conditions,
• rider weight,
• type of bike and intensity of use.
For this reason, it is not possible to define a standard lifespan; therefore, FixShox is not covered by warranty except for defects detected immediately during the first hours of use.
Repair or replacement under warranty is at the sole discretion of Dhsign, after product inspection.
The warranty does not cover:
• shipping costs (domestic or international),
• customs duties,
• labor or assembly costs,
• indirect damage to third-party components (paint, bearings, mounts, shock absorber, linkage, etc.).
Legal Information
Dhsign is a registered trademark owned by GWorks S.r.l., the company responsible for the design, production, and sale of all Dhsign products.
All our products are entirely designed and manufactured in Italy, without intermediaries, and are available exclusively through our official e-commerce website:
www.dhsign.it Any Dhsign product purchased or installed through third-party retailers, shops, or importers is not covered by direct Dhsign warranty.
In such cases, customers must contact the point of sale or installer where the purchase was made. Placing an order implies full acceptance of these terms and conditions of sale, shipping, returns, and warranty.